I would like to share with you what I call the "PLAYS System" of making coaching calls. It’s the 5 different ways I have discovered, having done over 10,000 personal one on one coaching sessions, I realise that that fall into 5 main categories.
P: the P stands for Process.
So sometimes, when you’re in a coaching session, you might want to have to run your clients through a variety of different processes. One of the things that’s very important to understand is the reason that people hire you is that you can start to place new movies inside their mind. Movies of the life they want to live, movies of the relationships they want to have, movies of the income they want to be earning.
So quite often, during the coaching session, you will be doing processes. Don’t be afraid of doing that. I’ve met a lot of coaches out there who give a whole bunch of content but are too afraid to actually get their clients to literally get their clients to close their eyes and start visualising and dreaming what it is that they truly want. So the P stands for Process.
L: This stands for Listening.
This is probably one of my favourite types of session. Sometimes, your clients will have their biggest breakthroughs when they’re actually talking themselves. So as a coach, it’s a good rule of thumb to lean when to just shut up and actually listen to what your clients have to say and just feed in nice open-ended questions and continuing listening.
Quite often, some of my coaching sessions, I’ll literally have clients that will sit down on my couch or call me up on the phone and they will talk for the entire hour of the session. And they actually get bigger breakthroughs from doing that than any of the other processes that I can run with them. So the L stands for Listen.
A: Stands for Accountability.
Sometimes, you have clients and they just want to be accountable. They call up and all you’ve got to do is run through the goals they set out to achieve, find out whether or not they’ve achieved them and then find out why they haven’t achieved them. So understand that one of your duties as a successful coach is to definitely hold your clients accountable.
Y: Stands for You coach.
What I do in that scenario is I actually give my client all the power and I say, “If you were to just step outside yourself and start coaching yourself for this session, how would you run the session?” I literally let them take over the session and I can either act as them or I can let them have a conversation with themselves whilst they run the session. So the Y stands for "You" coach.
S: Stands for Strategy.
Quite often, your clients will call up and they’ll want some type of mentoring type call more than a coaching. In a mentoring type call, I guess the main difference is that when you’re being mentored, the mentor generally talks more than when you’re being coached, which is more sort of question and answer. So in the S for Strategy, learn as a coach to identify good strategies and share those strategies with them.
So just to recap what we’ve gone through:
We went through the PLAYS System, as in the 5 different types of calls you can have inside a coaching session. The P stands for Process, so don’t be afraid to get your clients to close their eyes and do all the different types of processes. Use the processes. You learnt them for a reason. You studied them for a reason so make sure you do use them.
The L stands for Listen. Listen clearly to your clients. Allow them to do a whole bunch of talking while you sit there and actively listen because they’ll get breakthroughs out of that.
The A stands for Accountability. Make sure you know how to hold your clients accountable to what they said they were going to do. And also, make sure if they didn’t do something, make up something they’ll have to do extra in order to make up for that.
The Y stands for You coach as in you allow your clients to coach themselves and the S stands for Strategy.