Planning A Coaching Session? Here Are 5 Powerful Types of Coaching Calls

I would like to share with you what I call the "PLAYS System" of making coaching calls. It’s the five most powerful types of coaching calls that I’ve discovered having done over 10,000 personal one-on-one coaching sessions.

I realised that coaching calls generally fall into five main categories which make up the acronym PLAYS. Let’s discuss these coaching sessions examples to help you prepare for your coaching call with coaching clients.

“P” Stand For Process

Whenever you’re in one of your life coach phone sessions, you may want to have to run your clients through a variety of effective coaching techniques.

One of the things that is very important to understand is the reason that people hire you is that you can start to place new movies inside their mind: movies of the life they want to live, movies of the relationships they want to have, or movies of the income they want to be earning.

So quite often during the coaching session, you’ll be doing a lot of processes. Don’t be afraid of doing that.

I’ve met a lot of coaches out there who give a whole bunch of content but are too afraid to actually get their clients to close their eyes and start visualising and dreaming what it is that they truly want.

“L” Stands For Listening

a coach listening to a coaching client

The letter “L” stands for listening and is probably one of my favourite types of coaching sessions.

Sometimes, your clients will have their biggest breakthroughs when they’re talking. Therefore, as their life coach, it’s a good rule of thumb to learn when to just shut up and actually listen to what your clients have to say.

Just feed in nice open-ended questions and continue to listen.

I literally have clients that will sit down on my couch or call me up on the phone, and they will talk for the entire hour of our coaching session. And as a result, they get bigger breakthroughs from doing that than any of the other processes that I can run with them.

“A” Stands For Accountability

Sometimes in your coaching calls, you’ll have clients who just want to be accountable. They call up and all you’ve got to do is run through the goals they set out to achieve, find out whether or not they’ve achieved them and then find out why they haven’t achieved them.

Understand that one of your duties as a successful coach is to hold your clients accountable.

a coach actively listening to a coaching client

“Y” Stands For You Coach

What I do in this coaching call scenario is I actually give my client all the power and I say, “If you were to step outside yourself and start coaching yourself for this coaching session, how would you run the session?”

I literally let them take over the session, and I can either act as them, or I can let them have a conversation with themselves whilst they run the session.

“S” Stands For Strategy

Quite often, your clients will call up, and they’ll want a more mentoring type of call than coaching.

In a mentoring type call, the main difference is that when you’re being mentored, the mentor generally talks more about advice and strategy than when you’re being coached, which is more sort of question and answer.

So, learn as a coach to find specific and good strategies that can benefit your clients who like the mentoring type style of calls, and share those strategies with them.

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5 Powerful Types of Coaching Calls – In Conclusion

We hope you’ve enjoyed this video and blog post, “Planning A Coaching Session? Here Are 5 Powerful Types of Coaching Calls”. To recap, we went through the PLAYS System, which is the five different types of calls you can have inside a coaching session.

  • The P stands for Process. Don’t be afraid to get your clients to close their eyes and do all the different types of coaching methods and processes. Use them since you studied and learned them for a reason. So, make sure you use them.
  • The L stands for Listen. Listen clearly to your clients. Allow them to do a whole bunch of talking while you sit there and actively listen because they’ll get breakthroughs out of that.
  • The A stands for Accountability. Make sure you know how to hold your clients accountable to what they said they were going to do. Also, if they didn’t do anything, make up something that they’ll have to do extra to make up for that.
  • The Y stands for You Coach as in you allow your clients to coach themselves to success.
  • The S stands for Strategy. This is where you become more of a mentor than a coach and share successful strategies that you’ve personally discovered.

Planning A Coaching Session? Here Are 5 Powerful Types of Coaching Calls blog imageIf you would like to improve your coaching calls, coaching sessions and your life coaching skills in general, learn from Australia’s only 2-time BRW award-winning coach by registering for our 1-day FREE event across Australia and New Zealand, How To Become A Highly Successful Coach, here.

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Ben is the Difference-Maker Mentor and Co-founder of Authentic Education. He is exquisite at inspiring people to share their message, make a difference in the world and live abundantly on purpose.

Ben has been featured in media such as the Today Show,,, Huffington Post and